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Privacy Notice

Privacy Notice

The Company, Love Language Learning Ltd, will make every effort to comply with the 1998 Data Protection Act and is committed to the protection and privacy of our users. The company and the LANACOS® service are fully registered. We have made a number of revisions to our Privacy Policy, which is henceforth called Privacy Notice, ahead of the May 25th GDPR implementation. Many of the key changes can be found in the Privacy Notice, where we seek to provide more clarity on the processing of Personal and Financial Data.

Contact details (usually your name, target language and email address) or, should you wish to do an internship application process, other details such as in your CV will be stored by us and used to provide you, the User, with the information you have requested. These details as well as recorded statistical details may be shared with our clients but not disclosed to third parties except if there is a real possibility of employment.

Your IP address may be used to assist with any technical problems with the server, and to administer our Website. It will also be used to gather general demographic information. Cookies will enable us to keep track of your searches and these will expire after 24 minutes of inactivity. Do not allow anyone to access your confidential information.

Love Language Learning Ltd takes your privacy seriously and we handle your information with care.

This Privacy Notice applies to the Love Language Learning Ltd Service, which consists of the www.lanacos.com and sub domain websites, together with other interactions with Love Language Learning Ltd and the LANACOS brand including support queries.

If you do not agree with the terms of this Notice (formerly termed Notice), do not access or use the LANACOS Service.

Information That Love Language Learning Ltd Collects and Receives

Love Language Learning Ltd may collect personal information as you use the Service. You are under no contractual obligation to provide any information. However, some information is collected automatically, and if some information is not provided we may not be able to provide the Service.

When you use the website, to display content relevant to your location, we ask your browser for a location, or lookup the approximate location of your Internet Protocol (IP) address using a service private to Love Language Learning Ltd . Your device asks for your consent before Love Language Learning Ltd first uses location, and you can withdraw that consent at any time via the device’s Settings app.

Log data

As with most Internet-delivered services our servers automatically collect information when you access the Love Language Learning Ltd Service, and record it in log files. The log data may include the Internet Protocol (IP) address; the addresses of both the page visited and the previous page; detail of the service used; browser or device type and settings; date and time the services were used; information about the browser or device configuration; language; and cookie data. This log information is retained for up to 8 weeks, after which it is destroyed.

Service Access

We record the dates on which you access the service, and the method and time of last access. This is anonymously aggregated for us to monitor and report on the usage of the service. Individual records of last access may be used when answering support queries, and may also be used to determine when to communicate with you.


We record analytics both within Love Language Learning Ltd and using third party services, such as Google and Facebook Analytics, to enable us to understand how Love Language Learning Ltd is used, identify the origin of an app installation, and to improve the Service. Depending on your device or browser privacy settings, those analytics may collect your advertising identifier. The analytics may also record technical data about your device or browser. The analytics private to Love Language Learning Ltd may be used to trigger help and advice communications.

We may share anonymised network signal data with a partner, for the purpose of cell network improvement. You can tell the application not to send these analytics using the application’s menu, Settings, Privacy; or on older versions of the application under menu, Help and Feedback, Product Improvement

Cookie Data

Love Language Learning Ltd uses cookies in our websites to give you a consistent experience as you use the website, and to identify you while signed in to your account. Additionally cookies assist in providing analytics to understand how the service is used in order to make improvements.

Third Party Services

You may choose to link Love Language Learning Ltd with other accounts, such as Google, Twitter, Instagram, Facebook, and Dropbox, because you wish to benefit from the services they provide. If you link your Love Language Learning Ltd account with a third party service, the data you enter to link the service, such as an account name, will be used to access content or services from that third party service. Your use of those third party services is covered by the privacy policies of those services.

Contact Information

If you contact Love Language Learning Ltd with a query, the contact information you provide will be recorded within the Love Language Learning Ltd Helpdesk.

How We Use Information

We use your personal information to provide the Love Language Learning Ltd and the LANACOS Service to you.
We store your content, so you can access it on a language course and your teachers are informed and so you can choose to share it. Our information revolves around language learning and staying in quality accommodation so we will need to know if you have any allergies to food or pets. We allow you to make some content – like feedback from language courses abroad on the website – with your quotes public and to share it. Private allergy information is kept confidential and only given to individuals who need to know.

We may also use personal information as required by applicable law, legal process or regulation; or to answer your queries; or to investigate and help prevent security issues and abuse.

How Information is Shared

Service Providers

We may share your information with third parties who provide services to Love Language Learning Ltd. These service providers will only have access to the information necessary to provide limited functions on our behalf. They are required to keep your information secure. When you access some maps and services, the service provider will know the IP address, and other browser details or that these maps are being accessed from Love Language Learning Ltd , but nothing to match those with you personally.

Aggregated and Anonymised Information

We may aggregate and anonymise your data, to provide statistical data such as route and path usage. We may sell, license or share this information.

Other Circumstances

There may be circumstances where we are required by law to disclose personal information. We may disclose personal information if you give us your explicit consent. If we receive a report of content that may breach copyright, we will respect your privacy and will not pass personal data without prior permission.

Communications And Privacy Settings

As well as messages shown within the Love Language Learning Ltd and LANACOS websites, we may communicate with you by email or notification. We only send you marketing communications promoting paid-for language courses, or relevant partners’ products, if you have opted in to receive those messages.

As part of the Love Language Learning Ltd Service we send a range of communications, such as help and advice, reminders, and news of new free content. You can opt out of these communications.

You can control all LANACOS email by using the unsubscribe link at the foot of every newsletter email or via the website.

Legal Basis and Our Legitimate Interests.

We will only collect and process your personal data where we have lawful bases.
Lawful bases include contract (for example to provide the Love Language Learning Ltd and LANACOS Service to you), consent (for example, where you joined a language course), and legitimate interests (including in operating and improving the LANACOS Service and business, and in keeping the Love Language Learning Ltd Services safe and secure). Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time. Where we rely on legitimate interests, you have the right to object.

If you have any questions about the lawful bases on which we collect and use your personal data, please contact our Data Protection Officer, contact details below.

Data Retention

Your content and personal data are retained while your account remains open. In many cases you can choose to remove individual items of content or data. Log and analytics data will be removed after various time periods, for example logs are removed within 8 weeks.

Your Rights- Deletion and Right to be Forgotten

You can ask us to delete your account and all your personal data via email languages@lanacos.com. The request will be actioned within 30 days. Certain information, such as logs, will be removed after 8 weeks.

Some data will become anonymous or de-identified once the account is removed. That data may be kept and used in aggregate to report on the service and business performance. For example, anonymised purchase and usage records must be retained for reporting purposes.

Search engines and similar services may retain a cache of any content that you made public for much longer, and these are outside our control.

Right to Change or Correct Data

Most of your personal data can be changed, corrected and deleted in your account. For other data you can ask us to correct your data if it is incorrect, or to delete it if it is no longer needed to provide the Service to you.

Right to Object, Limit or Restrict Use of Data

You can ask us to stop using some or all of your personal data, for example if we have no legal right to keep using it, or it is inaccurate, or unlawfully held. The Privacy and Notification Settings within the Love Language Learning Ltd application and website allow you to control the use of your personal data, including to stop its use for direct marketing.


If you have a complaint, please contact our support team, or our Data Protection Officer, details below.
However, if you are still dissatisfied, you may contact the Data Protection Authority at the contact details below.

Data Transfer to Third Countries

The personal data we collect is stored and processed within the UK, but may may occasionally be processed outside the UK. We take all reasonable steps to ensure there is an adequate level of protection to your data, that only minimal information is processed outside the UK, that your data is secure and handled in accordance with this Privacy Notice, and with the same level of protection as is required by the Privacy Shield Principles.

Changes to this Privacy Notice

Love Language Learning Ltd may update this notice from time to time. Regulations and standards change over time, or we may make improvements to the Service or changes to our business, which necessitate change. We will post changes to this page. If we make changes that materially alter your rights, we will provide an additional prominent notice. If you disagree with changes to this privacy notice, contact Love Language Learning Ltd support to have your account and data deleted.

Data Protection Officer

Contact the Love Language Learning Ltd Data Protection Officer via email languages@lanacos.com with the subject DATA PROTECTION OFFICER.
Identifying the Data Controller and Processor
The Data Controller is Dr Martin Pickett, Love Language Learning Ltd, based in the UK.
Data Protection Authority
The data protection authority is the UK Information Commissioner’s Office, https://ico.org.uk.

Contacting Love Language Learning Ltd
If you have any questions about this Privacy Notice or Love Language Learning Ltd ‘s practices, or if you wish to exercise any of your statutory rights, please contact us at languages@lanacos.com or at:
Love Language Learning Ltd
19 Montpelier Avenue, Bexley, Kent, DA5 3AP, United Kingdom.

The site has security measures in place to protect the loss, misuse and alteration of the information under our control. You should ensure that all information regarding your account and password (where applicable) is kept confidential.

If you have any questions regarding the disclaimer or privacy statement please contact languages@lanacos.com


The Website and emails from Love Language Learning Ltd contain links to other sites on the World Wide Web whose disclaimers are out of the Company’s jurisdiction. These links are for the information of the User, and the Company accepts no responsibility in respect of its use of such links or any material found on the linked sites.