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Terms & Conditions


Love Language Learning Ltd guarantees the LANACOS® brand and service for language learners by organising and acting as a trusted intermediary with tuition and/or accommodation for receptive or emissive language courses. Love Language Learning Ltd is registered in England & Wales, company number 08075390, registered office 19 Montpelier Ave, Bexley, Kent, DA5 3AP.

Love Language Learning Ltd as agent effects all bookings and reservations for individuals and, at its discretion, intercedes without charge on behalf of language learners and students who may become involved in a dispute with any persons or bodies in connection with any matters arising, provided, however, that Love Language Learning Ltd shall not thereby be liable or become liable in any way in connection with any such matters. The company reserves the right to change prices to reflect currency exchange rate fluctuations.

Love Language Learning Ltd is updating its Terms of Service and Privacy Policy to provide you with even more transparency into the data about you which is collected, how it is used, and the controls you have over your personal data. These updates will take effect on May 25, 2018.

The student client is defined as the person who has signed this form for a receptive or emissive language course (or if under age, a parent, group leader or person in loco parentis of such person). Only once the deposit and/or full fee has been received for the course and/or accommodation, the following terms and conditions shall apply between the parties:


  1. This agreement is legally binding when the registration/order form is completed and signed by the student (or group leader in the case of the group exceeding 3 persons) and the agreed deposit has been received by Love Language Learning Ltd .
  2. English law shall apply to this agreement.


All fees will be refunded, except for a deposit, when a cancellation is made 4 weeks before the start of the course. No refund will be made thereafter. You can take out travel and cancellation insurance. We can provide you with further information on this.


Notwithstanding the provisions of this agreement and excluding legal obligations or liability on its part, in the event of a complaint by a student against an overseas body in connection with its preferred course or associated accommodation, Love Language Learning Ltd will do its utmost to rectify the situation to the reasonable satisfaction of the student, provided that such a complaint was notified both verbally and in writing to the appropriate persons within a 3-day period from the moment the incident takes place.


  1. Non-refundable deposit of 100 GBP (individual) or 150 GBP (group) per paying student
  2. Balance to be paid at least 40 days prior to arrival date
  3. 100% cancellation charge within 4 weeks of arrival date
  4. Prices subject to change if final numbers change (groups)
  5. Love Language Learning Ltd reserves the right to cancel the registration. A full refund will be made to the student.
  6. Love Language Learning Ltd acts as an intermediary in bringing about a direct link between participant and language centre. It does not change brochure prices. Sometimes we rely upon information given by the language centre and past participants. Whilst we do our utmost to ensure the best stay possible, we cannot accept responsibility for any defaults, accidents or injury. Clients are recommended to buy their own travel insurance (which Love Language Learning Ltd can provide) before leaving their home country to cover loss of fees in case of accident, illness, theft, delays, etc.

Signed _________________________      Date _____/_______/______
(By learner/parent if learner under 18/group leader):


Thank you for choosing the LANACOS® service, a name you can trust, with over 25 years’ experience as premier language provider, you can trust now and in the future.


Your use of and browsing in the site and/or purchasing and this service is at your risk. Neither We, nor any other party involved in creating, producing, or delivering the site is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the site or service. Without limiting the foregoing, everything on the site and included in the service is provided to you “as is” without warranty of any kind.

“Data Controller” means the entity which, alone or jointly with others, determines the purposes and means of the Processing of Personal Data, i.e. Love Language Learning Ltd

“Data Protection Legislation” means

a) any legislation in force from time to time in the United Kingdom which implements the European Community’s Directive 95/46/EC and Directive 2002/58/EC, including, but not limited to, the DPA and the Privacy and Electronic Communications (EC Directive) Regulations 2003;

b) from 25 May 2018 only, Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“GDPR”);

c) any other legislation in force from time to time in the United Kingdom relating to privacy and/or the processing of Personal Data; and

d) any guidance or statutory codes of practice issued by the Information Commissioner or the European Data Protection Board set up under GDPR in relation to such legislation;

“DPA” means the Data Protection Act 1998;

“Effective Date” means the date on which the Customer accepts the terms and conditions of this Agreement;

“Intellectual Property Rights” means any and all patents, unpatented inventions, design rights, copyrights (including, without limitation, rights in computer software), rights in databases, trademarks, trade names, rights in trade secrets, know-how and all other intellectual property rights of any nature whatsoever, and all rights of a similar nature or having similar effect, throughout the world whether registered or unregistered and including all applications and rights to apply for any of the same;

“Personal Data” means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person, that is collected, disclosed, stored, accessed or otherwise processed;

“Service” means the Service to be provided to the Client by Love Language Learning Limited.

“Website” refers exclusively to Love Language Learning Ltd’s website at https://www.lanacos.com and all sub-domains.

All references to clauses are, unless otherwise expressly stated, references to the clauses of this Agreement.

The headings in this Agreement are inserted for convenience only and shall be ignored in construing this Agreement.

References to statutory provisions shall be construed as references to those provisions as amended, consolidated, extended or re-enacted from time to time.